Privacy Policy

1. Personal Information We Collect

Depending on your relationship with us, we may collect the following categories of personal information:

• Contact information: Name, postal address, email address, telephone number, and preferred method of communication.
• Project and property information: Project address, property details, construction plans, photographs, videos, measurements, access instructions, project preferences, and information about requested or completed work.
• Transaction information: Estimates, proposals, contracts, invoices, payment status, purchase history, and records of products or services provided. Payment-card information may be collected directly by a third-party payment processor rather than stored by us.
• Communications: Emails, text messages, telephone-call information, form submissions, reviews, feedback, and other communications with us.
• Insurance, permit, and compliance information: Information reasonably required for permits, inspections, insurance claims, warranties, licensing, safety, or legal compliance.
• Website and device information: Internet Protocol address, browser type, device identifiers, pages viewed, referring pages, approximate location derived from an IP address, and information collected through cookies or similar technologies.
• Professional and business information: Company name, job title, trade, license information, and information relating to vendors, subcontractors, suppliers, or business partners.
• Other information: Information you voluntarily provide or that we are legally required to collect.

We ask that you not send Social Security numbers, financial-account passwords, medical information, or other highly sensitive information unless we specifically request it through an appropriate secure method.

2. Sources of Personal Information

• Directly from you;
• From property owners, authorized representatives, general contractors, subcontractors, suppliers, architects, engineers, inspectors, insurers, or other participants in a project;
• Automatically when you use our website;
• From public records, permitting authorities, and government agencies;
• From marketing, referral, analytics, or business-service providers; and
• From other sources when permitted by law.

3. How We Use Personal Information

• Respond to questions and requests for estimates;
• Evaluate, plan, schedule, manage, and complete construction projects;
• Prepare proposals, contracts, invoices, warranties, and other project records;
• Communicate about appointments, project progress, payments, inspections, changes, and customer service;
• Process transactions and maintain accounting and tax records;
• Coordinate with subcontractors, suppliers, design professionals, inspectors, insurers, and permitting authorities;
• Maintain safety, security, quality-control, and fraud-prevention measures;
• Operate, maintain, troubleshoot, and improve our website and services;
• Measure marketing performance and, where permitted, present relevant advertising;
• Send marketing communications in accordance with applicable law and your communication preferences;
• Protect our rights, property, personnel, customers, and business operations;
• Establish, exercise, or defend legal claims; and
• Comply with applicable laws, licenses, permits, court orders, and regulatory requirements.

We may use aggregated or deidentified information for lawful business purposes when it cannot reasonably be linked to an identifiable individual.

4. How We Disclose Personal Information

We may disclose personal information to:

• Service providers: Companies that provide website hosting, information technology, communications, scheduling, customer-management, accounting, payment processing, document storage, analytics, advertising, security, or similar services.
• Project participants: Property owners, authorized representatives, contractors, subcontractors, suppliers, architects, engineers, inspectors, permitting authorities, utilities, insurers, and other parties reasonably involved in a project.
• Professional advisers: Attorneys, accountants, auditors, consultants, and insurance professionals.
• Government and legal authorities: When disclosure is required or permitted by law, regulation, legal process, licensing obligations, or a valid government request.
• Business transaction participants: A buyer, successor, lender, or adviser in connection with a merger, financing, sale, restructuring, or transfer of some or all of our business or assets.
• Other parties: When you direct or authorize the disclosure or when reasonably necessary to protect rights, safety, property, or prevent fraud or unlawful activity.

We do not sell personal information for monetary payment. Some analytics or advertising technologies may be treated as "sharing," "targeted advertising," or a "sale" under certain state privacy laws, even when no money is exchanged. Where applicable, you may request to opt out as described below.

We do not knowingly sell or share the personal information of children under 13.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, understand traffic, improve performance, measure advertising, and help protect against fraud.

You can control many cookies through your browser settings. Disabling cookies may affect some website functions. Where required by law, we will provide additional cookie controls or recognize legally valid opt-out preference signals, such as Global Privacy Control.

6. Communications and Marketing

We may use your contact information to respond to inquiries and provide service-related communications. With your consent or as otherwise permitted by law, we may also send promotional emails or text messages.

You may unsubscribe from marketing emails using the link included in the message. You may opt out of marketing text messages by replying STOP. We may still send non-promotional messages concerning an active request, contract, project, payment, warranty, safety matter, or other business relationship.

Consent to receive marketing communications is not a condition of purchasing services.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including completing projects, honoring warranties, maintaining business and tax records, resolving disputes, enforcing agreements, and satisfying legal, licensing, insurance, and regulatory obligations.

Retention periods vary based on the nature of the information, the project, legal requirements, and operational needs. When information is no longer reasonably required, we may delete, destroy, or deidentify it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

If we determine that a security incident requires notification under applicable law, we will provide the required notices within the legally prescribed time.

9. Your Privacy Rights

Depending on where you live and which laws apply, you may have the right to:

• Confirm whether we process your personal information;
• Request access to or a copy of your personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Request a portable copy of information you provided;
• Opt out of the sale or sharing of personal information;
• Opt out of targeted advertising or certain profiling;
• Withdraw consent when processing is based on consent; and
• Appeal a decision concerning a privacy request.

These rights may be subject to exceptions and may not apply to information processed solely in a commercial or employment context.

To submit a request, email paulo@buildwitheminence.com or write to the postal address in Section 15. Please use the subject line "Privacy Request." To appeal a decision, use the subject line "Privacy Request Appeal."

We may ask you to provide information necessary to verify your identity and protect against fraudulent requests. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

10. Florida Residents

We handle personal information in accordance with applicable Florida law, including requirements relating to the security of confidential personal information and notification following qualifying data breaches.

The Florida Digital Bill of Rights applies only to businesses meeting its statutory applicability requirements. If that law applies to our processing of your personal data, eligible Florida consumers may exercise the rights provided by that law through the methods described in Section 9.

11. Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13.

If you believe a child under 13 has provided personal information to us, please contact us. We will take reasonable steps to investigate and, when appropriate, delete the information.

12. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. We do not control their privacy or security practices. This Privacy Policy does not apply to third-party websites or services, and we encourage you to review their privacy notices.

13. Project Photographs and Media

We may take photographs or videos to document project conditions, work progress, safety, quality, warranties, or legal compliance. We will obtain any consent required by law before using identifiable customer images or project media for advertising, testimonials, social media, or other promotional purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. The revised policy will display a new "Last updated" date. When required by law, we will provide additional notice of material changes.

15. Contact Us

Questions, privacy requests, and concerns may be directed to: